Return an Item

ColourSoft Returns Policy

If your order has a fault

You’re protected by our 12-month guarantee. In the rare event we can’t fix the fault you can choose between a free replacement or a full refund. Whatever happens, you get your money back.

Refunds when changing your mind

  • Up to 14 days from receiving your order: Full refund
  • 15-30 days: Refund minus a 20% restocking fee
  • 30+ days: No Refund. Get in touch and we’ll see what we can do

What we can’t refund if you change your mind

  • Open items, even if it’s just the outer blister pack
  • Orders received over 30 days ago
  • Optional delivery upgrades that were fulfilled (e.g. next day courier)

How to return a product