Frequently Asked Questions

Frequently Asked Questions

About Laser Toners

Will using Compatible or Re-Manufactured products void my warranty? 

Not for 1 year. A manufacturer is legally required to give a 1-year guarantee on electrical products that cannot have anti-competitive terms in, so your 1-year warranty is completely safe.
After this period, we usually offer a guarantee that if it in the very very unlikely event that our toner has affected your printer’s performance, we will replace the printer for you. Terms and conditions do apply. This has not happened in the last 15 years, and we don’t expect it to happen at all.

Will ColourSoft toners last as long as Originals?

That’s our guarantee. In some cases the print life of the cartridge can be in excess of that of the OEM’s. For example our 85A Jumbo toner does 3,000 pages @ 5% coverage, whereas the Original 85A toner does only 1,600 pages @ 5% coverage.

Will compatible toners spoil my printer?

Absolutely not. In fact, many dealers who sell originals might try and deter you from buying compatible toners as it is not in their interests to sell them, however compatible / re-manufactured toners are sold all over the world. Google and see for yourself.

Total Office Solutions have partnered with the top rated after-market factory in the world to bring you toners that have extremely low defective rates (and by that we mean, 1 in 200 toners might be defective i.e. print smudges / lines etc). However, we offer an immediate replacement in the unlikely event this happens. Rest assured though, it is highly unlikely to happen


What payments do you accept?

We offer secure online payment via Pesapal which accepts major transfer methods including Mpesa, Airtel Money, Visa, Mastercard, Equity, Co-operative Banks, amongst others, PayPal, and Cash On Delivery ( COD for Nairobi Only). We usually receive the payment immediately after which goods can be dispatched.

Do I get a VAT invoice?

We despatch a full VAT invoice to your email address when we have processed your order. If you do require any additional information then simply drop us a call or email and we can provide anything you require.

Can we open a business account with you?

Of course you can. Simply drop us a call or email and request a credit application form, and we’ll send one over to you immediately. Once you’ve filled it in, send it back and we’ll give you an answer within that day.

Can I set up a school account?

Schools and government funded bodies can set up accounts with us by simply calling or emailing our sales team, who will take you through the simple process step by step.

What is your VAT number?

Our VAT number is 0122997E, however it is also printed at the top of each invoice that we send out.

Delivery Information

How and when will my order be delivered?

Within Nairobi, if the order is placed before 12:00pm we deliver the same day, otherwise it is the next morning.

Outside Nairobi, we usually organize delivery to be received the following day. Feel free to Contact us.