Because of our 100% guarantee on all consumables, we offer immediate replacement of products on deciphering their fault. We have almost ALL printers / copiers for testing toners, and can give an answer and replacement within a very short time, even immediate. However, in very rare cases where the customers printers are at fault (due to lack of service, worn out parts), we unfortunately cannot accept returns.
Please note though for understandable reasons, we cannot accept products back that have been used more than 20% and are still in perfect working condition. We will always handle each case separately with your interests at heart.
At Total Office Solutions, our main goal is to keep you happy no matter what it takes. After all, great prices are nothing without great service before, during and after your purchase.