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NOT BEING RECOGNISED: Removing and re-installing the cartridge normally resolves this problem.

NOT PRINTING / FITTING: If the cartridges are not printing or fitting at all:
 
1) Ensure you have removed all the protective gear. Example on some cartridges you have protective gear covering the chip area which needs removal
 
2) Or ensure you have removed the yellow tape from the cartridge itself.
 
If the cartridge is not recognised by your printer, removing the cartridges from the printer and re-installing them can normally correct this. Finally use the clean printheads function included with you printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured cartridges installed in with your printer. If any of these are feint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still feint or missing we can assume the cartridge is faulty.
 
CARTRIDGE(S) PRINTING POOR/FEINTLY: Use the clean printheads function included with you printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured cartridges installed in with your printer. If any of these are feint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still feint or missing we can assume the cartridge is faulty.
 
If after taking the above action, the cartridges are still not working, please contact our headoffice, details of which can be found on the contacts page.

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