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Laser Toners & Ink Cartridges

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

Yes, in some cases the print life of the cartridge can be in excess of that of the OEM's.

Absolutely not. In fact, many dealers who sell originals might try and deter you from buying compatible toners as it is not in their interests to sell them, however compatible / re-manufactured toners are sold all over the world. Google and see for yourself.

Total Office Solutions have partnered with the top rated after-market factory in the world to bring you toners that have extremely low defective rates (and by that we mean, 1 in 200 toners might be defective i.e. print smudges / lines etc). However, we offer an immediate replacement in the unlikely event this happens. Rest assured though, it is highly unlikely to happen

All our compatible toners and cartridges have a minimum shelf life of years when the vacuum bag has remained intact. All cartridges are dispatched using a stock rotation system ensuring that your cartridge reaches you almost as soon as it has been manufactured.

Toners last a very, very long time. Toner is a dry polymer powder which is literally melted onto the paper when it passes through the fuser. It won't dry out, and it'll last until you use it all.

Our re-manufactured ink cartridges have a shelf life of around 18 months.

 

Original
Generally referred to as OEM (Original Equipment Manufactuers) toners. For example, if you own a Canon printer, the Original toner would be manufactured by Canon. And of course, they would encourage you to buy their own branded product.


Compatible
A compatible ink or toner cartridge is a brand new cartridge manufactured from scratch produced by a third party manufacturer. In our case, we sell ColourSoft and Calidad compatibles. Our compatibles are manufactured to the highest standards, which often exceed the original product. All our compatible ink and toner cartridges are fully guaranteed and if you are not completely satisfied with their performance you get your money back. Terms & Conditions may apply

Remanufactured
A remanufactured ink cartridge is a previously used cartridge, which has been reprocessed (cleaned, refilled and electronically tested) by a third party manufacturer. Re-manufactured cartridges are usually seen as being green, as whatever can be recycled can reduce the production of harmful materials to the environment. Once again, If you are not completely satisfied with their performance you get your money back. Terms & Conditions may apply

 

There is a HUGE difference in the two:

1) Fake / Counterfeit cartridges are cartridges that are packaged and look exactly like the OEM (Original Equipment Manufacturers). They are designed to fool unsuspecting customers into thinking they are buying ORIGINAL cartridges, when in fact they are not. This is illegal in most countries in the world and it is no wonder OEM's are spending millions of dollars on educating customers on how to check for FAKE Toners.

2) Compatible / Re-manufactured are packaged and sold under their own brand label, so as to clearly portray to customers that they are not in any way affiliated with OEM's. They are simply an alternative to the Originals. For example when you buy a car, you aren't forced to buy the original manufacturer's tyres when they are worn out, but you are given an option of more affordable alternative brands. That's what we offer!

Refurbished Photocopiers

You will get a 6 month limited warranty on your photocopier.

The warranty is limited to manufacturer defects, and does not include parts as a results on normal wear and tear.

This includes a free 3 months full service provided the copier is returned to our Service centre in Westlands. 

Unfortunately we do not offer to trade in copiers at the moment.

 

Of course we do. Total Office Solutions carefully chooses photocopiers that are widely popular where parts and supplies are readily available. We normally carry all consumables, non consumables and hard to find parts.

Our parts and supplies usually last 10 years for more popular models, and 5 years for less popular models, however even if we do not have a part after 5 years, we will do everything to ensure we source it for you quickly.

Delivery Information

All orders above Ksh 5,000/- are delivered free within Nairobi.

There are fixed charges of Ksh 300/- for orders below Ksh 1,000/- and a fixed delivery charge of Ksh 200/- for orders above Ksh 1,000/- but below Ksh 5,000/-

Yes, the reason we don't offer online purchasing for customers away from Nairobi is because of the unreliable statutory fees offered by courier companies. Therefore, we can still take your order, liase with courier companies and get the exact amount for the goods based on weight and dimensions. This is exactly the cost we will alert you off before agreeing on sending the goods.

Total Office Solutions has various courier companies on their database, and we always strive to find the best rate for you.

Within Nairobi, if the order is placed before 12:00pm we deliver the same day, otherwise it is the next morning.

Outside Nairobi, we usually organize delivery to be received the following day.

 

Ordering and Payment

We offer secure online payment via Pesapal which accepts major transfer methods including Mpesa, Airtel Money and other mobile money payment methods. We usually receive the payment immediately after which goods can be dispatched.

 

It's simple. First you need to register with us and then log in. After this, simply find the products you are ordering and add them to the shopping cart. Once completed click on "Checkout" at the top right hand corner of the page where you will be taken to your shopping cart.

Here, you are able to edit your quantities and finally submit your order.

If you do live in Nairobi and would like to pay online, select the option to do so. If you live outside Nairobi (where transport needs to be calculated), select the "I live outside Nairobi or have credit terms" option and hit the submit button.

You will receive an order confirmation email, after which our sales representatives will contact you with order logistics.

Return Policy

Because of our 100% guarantee on all consumables, we offer immediate replacement of products on deciphering their fault. We have almost ALL printers / copiers for testing toners, and can give an answer and replacement within a very short time, even immediate. However, in very rare cases where the customers printers are at fault (due to lack of service, worn out parts), we unfortunately cannot accept returns.

Please note though for understandable reasons, we cannot accept products back that have been used more than 20% and are still in perfect working condition. We will always handle each case separately with your interests at heart.

At Total Office Solutions, our main goal is to keep you happy no matter what it takes. After all, great prices are nothing without great service before, during and after your purchase.

Faulty Product

NOT BEING RECOGNISED: Removing and re-installing the cartridge normally resolves this problem.

NOT PRINTING / FITTING: If the cartridges are not printing or fitting at all:
 
1) Ensure you have removed all the protective gear. Example on some cartridges you have protective gear covering the chip area which needs removal
 
2) Or ensure you have removed the yellow tape from the cartridge itself.
 
If the cartridge is not recognised by your printer, removing the cartridges from the printer and re-installing them can normally correct this. Finally use the clean printheads function included with you printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured cartridges installed in with your printer. If any of these are feint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still feint or missing we can assume the cartridge is faulty.
 
CARTRIDGE(S) PRINTING POOR/FEINTLY: Use the clean printheads function included with you printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured cartridges installed in with your printer. If any of these are feint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still feint or missing we can assume the cartridge is faulty.
 
If after taking the above action, the cartridges are still not working, please contact our headoffice, details of which can be found on the contacts page.

Your Questions - Posted by You - Answered by Us

Well, we take pride in our toners and endevour to make sure you are getting as close to the original toner as possible if not better in some cases. We offer a full 100% satisfaction guarantee or your money back, so really you have nothing to lose, and everything to gain.

All are great brands, and each has its own strengths. We do not prefer one over the other, and it is really up to the customers needs and preference.

 

Dear Sir / Madam,

It could very well be a counterfeit HP toner (which means it looks exactly like an Original HP toner). You can always check the authenticity of the toner by going to HP's validation website and enter the code on the holographic security seal.

You should take this toner back to your vendor and either get a refund or a replacement.

If you prefer, you could also purchase the compatible version from us which is less than half the price of the Original, and we give a 2 year warranty on them.

Good luck.

Thank you for your inquiry. It is probably because you are looking at the OEM HP CE285A Toner which is generally at that price. We offer a compatible brand called ColourSoft which works exactly the same way. Our prices are around 50% less than OEM Brand alternatives.

Dear Sir / Madam,

It depends on the integrity of your supplier.

In most western countries acts are passed to protect consumers from OEM warranty threats. Example, in the USA the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT was passed to stop OEM's threatening consumers that their warranty will seize if they use third-party manufactured products.

For more information visit: http://www.inktechnologies.com/Content/Assets/PDF/magnuson-moss.pdf

So your warranty should still apply if you use our compatible / re-manufactured toners and cartridges.

Dear Sir / Madam,

No, we do not carry Brother photocopiers.

Kind regards,

Management

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Why Should you consider buying consumables from us

  • Our toner and catridge warranties are unmatched with a money back guarantee
  • Easy payment and tracking information via Pesapal
  • 4 hour response time to any query
  • Proven track record with large database of corporate clients
  • Market leader for Compatible toners and Catridges